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About Booking Conditions

Booking Conditions

Bali One Day Rides
Bookings can be made online, through your travel agent or by phone. For online bookings please fill in the online booking form and specify what date you would like to join us. Upon completion of the booking form you will receive a confirmation email from us with further details. Please note, as long as you haven't received a confirmation email from us your booking is not confirmed. For bookings by phone please contact our Bali office at 0361 8476 478 or mobile number 082 147 910 102 or if you call international +62 82 147 910 102. Payments for our day rides can made in advance through PayPal or in cash to your guide on the morning of your tour.

Cancellation Policy for our Day Rides. We have to charge a fee of 250,000IDR per person cancellation fee for any bookings that are canceled on the morning of your ride. We thank you kindly for your understanding. No refund will be made should you voluntarily leave a tour early for any reason including not being of adequate ability to ride a bicycle at a sufficient level to do the tour.


Multiple day tours and longer tours
To book a tour with INFINITY MOUNTAINBIKING please fill in the online booking form and specify what tour you are interested in and when you would like to join us. Upon completion of the booking form you will receive a confirmation email with further details. When your booking is confirmed you will be required to make a deposit payment to INFINITY MOUNTAINBIKING within 10 days of making your booking. Deposit amounts and payment options will be send to you by email after completion of the online booking form. Failure to pay the booking fee will mean your place will be available to other potential customers. The main payment for the trip is due 2 months before the tour starts. Booking made less than 2 months before the tour start date will require full payment. Payments can be done through PayPal (+4% PayPal surcharges) or bank transfer (sender pays for all the bank fees and the amount on the invoice must be received in full). Please indicate on the booking form what method of payment you prefer.

Tour Inclusions
Each INFINITY MOUNTAINBIKING trip includes different services in terms of included activities, meals and transport. These details listed in the 'Trip Dossier' and will be emailed to you.

Cancellation By You

Should you (the client) choose to cancel a booking, INFINITY MOUNTAINBIKING must be notified in writing or by email.

The following cancellation fees apply for our scheduled group tours:
For tours that require a deposit payment:
- more than 60 days before departure, loss of deposit
- 59 days or less before departure, no refund.

For tours that require full payment to book the tour:
- more than 60 days before departure, loss of 50% of payment
- 59 days or less before departure, no refund

In the event that INFINITY MOUNTAINBIKING cancels a trip, notification will be given no less than 60 days before the departure date of the trip. INFINITY MOUNTAINBIKING will return all money paid for the trip cost. INFINITY MOUNTAINBIKING are not liable for any other money paid, including flight ticket purchases. Please note this excludes cancellations due to conditions outside of INFINITY MOUNTAINBIKING their control such as war, natural disaster, political instability, etc. In such an event no money will be returned by INFINITY MOUNTAINBIKING and you will need to make a claim on your travel insurance.

No refund will be made for any unused services should you voluntary or involuntary not join for an included activity or mountain bike ride or arrive late for a tour or leave a tour early. This includes accidents sustained during the tour and situations outside of our control such as war, natural disaster, political instability, etc. In such an event no money will be returned by INFINITY MOUNTAINBIKING and you will need to make a claim on your travel insurance.

Itineraries
INFINITY MOUNTAINBIKING reserves the right to change advertised itineraries before or during a tour in the interests of safety resulting from war, disease, natural disaster, safety, or changed local conditions. The tour leader or guide during a tour has the right to make any necessary changes to the itinerary for the reasons listed. Any client not adhering to changes made for these reasons will be deemed to have left the tour and is no longer under the care of INFINITY MOUNTAINBIKING.

Insurance
It is a condition of participating in a INFINITY MOUNTAINBIKING tour that each traveller holds adequate travel insurance for the duration of the trip. Insurance must include comprehensive medical and emergency evacuation. Your travel insurance details will be checked by your Group Leader on arrival at the starting point hotel. Read more about insurance here.

Personal Responsibility
All activities organised by 'Infinity Mountainbiking' are undertaken on the liability of the participants. 'Infinity Mountainbiking' does not assume any liability for loss, damages, accidents, injuries or death that may occur during an Infinity Mountainbiking activity. By signing up for one of our tours all participants agree that they understand and acknowledge that the activity can be dangerous and that these outdoor activities carry inherent risks. Please read more about our Infinity Mountainbiking waiver here.

Privacy Statement
Some of the the personal information INFINITY MOUNTAINBIKING collects with your booking may be provided to third party suppliers. This will only be done where required for legal reasons (e.g. booking flight tickets, permits, hotel bookings in some countries). Your email address will not be shared with anyone!

Acceptance of Conditions
By payment for your booking you agree to the terms and conditions as read. By clicking on the booking form for our one day rides you agree to the terms and conditions as read.